1. Who we are

CJ Electrical is a UK-based electrical contracting business providing domestic and commercial electrical services. You can contact us at enquiries@callumjameselectrical.co.uk or by phone at 07576 556002.

For the purposes of UK data protection law, CJ Electrical is the data controller for personal data collected through this website.

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2. What data we collect

We may collect the following personal data when you contact us or use our services:

• Your name
• Your email address
• Your phone number
• Your property address
• Details of the electrical work you require
• Any other information you provide when contacting us

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3. How we use your data

We use the data we collect to:

• Respond to your enquiries and provide quotes
• Schedule and carry out electrical work at your property
• Send appointment confirmations and reminders
• Request feedback or Google reviews after completed work
• Re-contact you about relevant services where appropriate
• Comply with our legal obligations as an electrical contractor

We do not sell your personal data to third parties.

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4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — to fulfil a contract with you or take steps before entering into one
• Legitimate interests — for follow-up communications and service improvement
• Legal obligation — to comply with electrical certification and safety record requirements

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5. Who we share your data with

We use the following trusted third-party services to help manage our business:

• Onyx AI Solutions — our automation and communications partner, who manages our AI receptionist, booking system, and review request system on our behalf
• GoHighLevel — CRM platform used to manage customer records and communications
• Google — for Google Business Profile and calendar integration

All third parties are required to handle your data securely and in accordance with UK data protection law.

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6. How long we keep your data

We retain customer records for a minimum of 6 years after completion of work, as required for legal, tax and electrical certification purposes. Enquiry data from contacts who did not proceed is retained for up to 12 months.

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7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at enquiries@callumjameselectrical.co.uk.

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8. Security

We take reasonable steps to protect your personal data from unauthorised access or disclosure. Our systems are managed by trusted technology partners with appropriate security measures in place.

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9. Complaints

If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the opportunity to resolve any concerns directly first — please contact us at enquiries@callumjameselectrical.co.uk.

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10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

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11. Contact

CJ Electrical
Email: enquiries@callumjameselectrical.co.uk
Phone: 07576 556002